Why Do Many Organizations Still Underestimate the CMDB — and How Does ServiceNow Help Build a Truly Service-Aware CMDB?
Many organizations continue to underestimate the CMDB because they view it simply as an inventory of IT components rather than a logical model of services, relationships, and dependencies. Without structure, governance, and accurate data, a CMDB becomes incomplete, untrusted, and ultimately unused. A mature CMDB, however, is foundational to IT operations, service delivery, automation, and […]
