Organizations across industries are investing in ServiceNow to drive digital transformation, improve workflows, and deliver measurable business outcomes. However, realizing the full return on investment (ROI) from the platform requires more than just implementation – it demands a strategic, continuous approach that aligns technology with business goals.
This is where ServiceNow Impact plays a critical role.
ServiceNow Impact is the value acceleration solution designed to help organizations achieve faster time to value, optimize platform usage, and unlock measurable ROI through guided expertise, analytics, and tailored success plans.
Let’s explore key approaches to help maximize value and ROI from the platform:
- Comprehensive Onboarding and Training
Approach: Implement structured onboarding and continuous enablement programs.
Why It’s Needed: ServiceNow emphasizes the importance of adoption enablement to help teams use the platform effectively from day one. Thorough onboarding and ongoing training ensure employees are confident using the platform’s capabilities, reducing time to value and preventing underutilization.
When users understand the “why” and “how” behind ServiceNow processes, organizations see faster outcomes and higher productivity across departments.
- Adopting Best Practices
Approach: Leverage ServiceNow recommended best practices and industry frameworks.
Why It’s Needed: According to ServiceNow, applying proven best practices helps organizations avoid common pitfalls and achieve consistent, high-quality results. ServiceNow Impact provides access to best practice blueprints and success plans, guiding teams through implementations that deliver measurable ROI.
Adopting these frameworks ensures configurations align with organizational objectives and scale effectively as business needs to evolve.
- Regular Health Checks and Optimization
Approach: Perform periodic platform health checks and ongoing optimization.
Why It’s Needed: ServiceNow recommends maintaining platform “health and observability” to ensure continued alignment with business goals. Regular assessments help identify unused features, performance gaps, or workflow bottlenecks.
Through Impact’s health monitoring and expert insights, organizations can continuously optimize performance, enhance stability, and sustain long-term value from their investment.
- Personalized Guidance and Support
Approach: Utilize personalized guidance and expert support.
Why It’s Needed: Every organization’s ServiceNow journey is unique. ServiceNow Impact provides personalized guidance, success managers, and expert-led recommendations tailored to each customer’s maturity level and goals.
This hands-on support helps teams overcome challenges faster and ensures platform use remains aligned with desired business outcomes.
- Leveraging Advanced Features and Innovations
Approach: Stay current with new releases, features, and AI-driven innovations.
Why It’s Needed: ServiceNow continually enhances the Now Platform with new capabilities across AI, automation, and analytics. By adopting these innovations early, organizations can increase automation, reduce manual work, and enhance productivity – directly contributing to improved ROI.
ServiceNow Impact helps customers stay informed about new capabilities and how to apply them strategically to their environment.
- Data-Driven Decision Making
Approach: Use analytics and performance insights to guide decisions.
Why It’s Needed: The ServiceNow platform provides robust data visualization and analytics tools that measure process efficiency, service performance, and value realization. Leveraging this data enables informed, evidence-based decisions that drive continuous improvement.
ServiceNow Impact extends this capability with dashboards that link platform usage to business outcomes, helping organizations track ROI more transparently.
- Integrated Solutions for Enterprise-Wide Impact
Approach: Integrate ServiceNow with other enterprise systems for a unified experience.
Why It’s Needed: A connected enterprise drives efficiency. Integrating ServiceNow with systems like ERP, CRM, or HR applications eliminates silos, ensures data consistency, and enables end-to-end automation.
ServiceNow’s open architecture and native integrations help organizations achieve seamless workflows that amplify platform value across business functions.
- Tailored Solutions and Customization
Approach: Customize the platform to fit specific business needs responsibly.
Why It’s Needed: Every organization has unique challenges and goals. ServiceNow’s low-code capabilities allow tailored solutions that meet those needs while maintaining platform stability and scalability.
ServiceNow Impact provides advisory guidance to help balance customization with best practice configuration – ensuring flexibility without compromising maintainability or ROI.
Conclusion
Maximizing ROI from the ServiceNow platform isn’t a one-time effort – it’s an ongoing journey of adoption, optimization, and innovation.
By leveraging ServiceNow Impact, organizations gain access to expert guidance, proactive health checks, analytics, and best-practice frameworks that accelerate value realization and sustain long-term success.