Webinar: Elevating Patient Experiences & Streamlining Healthcare Operations with ServiceNow CSM

Join Quantive Technologies for an exclusive webinar tailored for healthcare providers and payers across Africa. Discover how to unify data, save time, and enhance patient care with seamless, AI-powered healthcare operations.

Event Agenda

1. Introductions: Meet the experts from Quantive Technologies and our vision for digital transformation in the African healthcare sector.
2. Addressing Key Pain Points: We’ll discuss the critical challenges facing modern healthcare:
   • Managing high call‑center loads and reducing long resolution times.
   • Bridging the gap in status transparency for patients and providers.
   • Eliminating the frustration of repeated information and siloed requests (Clinical vs. Non‑clinical).
3. Live Demo – Post-Discharge Follow-Up: Witness a real-world scenario of the patient journey:
   • Intake: Seamless multi-channel entry.
   • Case Creation & Classification: AI-driven categorization for faster routing.
   • Case Handling & Collaboration: Breaking down silos between departments.
   • Resolution & Closure: Closing the loop with patient satisfaction.

Why Attend?

ServiceNow CSM for Healthcare enables providers to drive efficiency and elevate the patient experience by reducing costs and giving time back to care providers. Learn how to transform your operations with a unified workspace dashboard that displays real-time case priorities and unassigned requests, ensuring no patient is left behind.

Don’t miss this opportunity to see how AI solutions can fuel efficiency and empower your team to deliver reliable, high-quality care.