Modern Retail Solutions Enabled by Quantive Technologies and ServiceNow
At Quantive Technologies, our partnership with ServiceNow enables retail businesses to modernize operations, drive agility, and scale customer experiences by deeply integrating AI-driven workflows across both store and backend systems.
What We Do for Retail
- Real-Time Asset & Device Monitoring
We implement ServiceNow’s Operational Technology management to unify visibility into in-store hardware like POS terminals, IoT sensors, HVAC, and lighting. This empowers teams to identify and remediate device anomalies before they affect store performance.
- Automated Order & Exception Handling
Using agentic AI on the ServiceNow platform, we build smart workflows to autonomously triage and resolve order exceptions, returns, and customer service tickets — lowering manual effort and speeding up resolution.
- Connected Supply Chain & Vendor Lifecycle
We use ServiceNow’s Supplier Lifecycle and Sourcing & Procurement Operations to digitize procurement workflows, centralize vendor data, and enable smoother collaboration for inventory replenishment and dispute resolution.
- Employee Self-Service & Experience
Through ServiceNow’s Employee Center, we design intuitive portals for store staff to report issues, request help, access knowledge articles, and get support — all from a single, unified interface.
- Governance, Risk & Loss Prevention
We help implement ServiceNow GRC to monitor compliance, audit store behavior, and detect shrinkage or policy violations before they escalate into critical risk.
- Insights & Operational Analytics
Leveraging ServiceNow Performance Analytics, we create dashboards and reports that allow retail leadership to monitor KPIs such as supply-chain bottlenecks, device health, return rates, and employee metrics.
Bringing AI Maturity to Retail
- Agentic AI for Retail Operations
We deploy autonomous AI agents in ServiceNow to handle tasks like anomaly detection, issue triage, and vendor escalation — freeing up teams for higher-value work.
- Governed AI with Transparency
With ServiceNow’s AI governance framework, we help retailers monitor agent performance, ensure compliance, and maintain control over decision-making.
- Value-Driven AI Use Cases
From predictive maintenance of in-store assets to smart return automation, every AI use case is delivered with measurable business outcomes and clear ROI.
Strategic Outcomes Powered by Quantive Technologies and ServiceNow
- Reduced Store Downtime
Proactive device monitoring minimizes disruptions and improves uptime.
- Faster Response to Exceptions
Order issues and customer service tickets are resolved more quickly with AI-driven workflows.
- Improved Procurement Efficiency
Centralized supply chain workflows help reduce vendor disputes and bottlenecks.
- Empowered Workforce
Store teams become more autonomous and productive through self-service portals.
- Reduced Risk & Loss
GRC frameworks help identify and prevent shrinkage, fraud, and non-compliance.
- Data-Driven Retail Strategy
Real-time insights from service analytics guide continuous operational improvements.
Why Quantive Technologies?
We pair deep domain expertise in retail with advanced ServiceNow technical capabilities — delivering scalable, AI-first transformations tailored for modern commerce.
Get in Touch
Ready to transform your retail operations with intelligent ServiceNow workflows? Write to us at info@quantivetech.com.