Overview
A major global player in the oil and energy sector sought to modernize and streamline their IT operations to support business growth, operational efficiency, and improved service delivery across multiple teams and locations.
The Challenge
The organization faced increasing complexity across its IT landscape:
- Multiple disconnected in-house tools created redundancy and confusion
- Manual processes slowed down response times and operational scalability
- Lack of standardization made governance and performance measurement difficult
- Internal teams struggled to manage incidents, service requests, and workflows consistently
The company needed a unified and scalable solution to simplify processes, align IT governance, and improve service delivery.
Our Approach
Quantive Technologies partnered with the organization to design and implement a modern ServiceNow-based IT Service Management (ITSM) framework tailored to their environment.
The implementation focused on:
- Consolidating legacy tools into a single platform
- Streamlining and redefining core processes for efficiency and compliance
- Ensuring user adoption through guided onboarding and process clarity
- Building a scalable foundation for future automation and AI-driven enhancements
The Result
The implementation delivered meaningful and measurable improvements:
- Unified IT systems and workflows reduced internal complexity
- Improved efficiency through standardized ITSM processes
- Better visibility and accountability across incident and request management
- Stronger operational alignment between technical teams and business needs