Overview
A global manufacturing organization faced significant challenges managing change processes across multiple departments due to fragmented tools and non-standardized workflows. Their use of SharePoint, ALM, and JIRA created inconsistencies, slowed SOX audits, and increased administrative burden for IT teams. To help them achieve ITIL-aligned operations, Quantive Technologies implemented an integrated ServiceNow-based change management solution that unified systems, accelerated audits, and improved overall IT staff satisfaction.
Key Results
- 30% increase in adoption after consolidating all change management activities into ServiceNow
- 40% faster SOX audits through standardized, transparent processes
- 60% improvement in IT staff satisfaction due to reduced complexity and improved controls
Business Challenge
The organization relied on several separate change management tools to meet stakeholder expectations. However, these tools lacked alignment with ITIL best practices and did not provide the required audit trails or controls. This caused delays in SOX audits, introduced unnecessary complexity, and increased workload for teams managing multiple, disconnected systems. The lack of a unified process also made it difficult to maintain transparency and consistency across change requests.
Solution
Quantive Technologies implemented an ITIL-compliant change management framework within ServiceNow, consolidating all existing systems into a single, unified platform. This enabled:
- A standardized and efficient audit cycle, supported by a single source of truth
- A transparent approval process with clearly defined change categories
- Streamlined Change Advisory Board (CAB) workflows, improving oversight and reducing review times
- Better visibility and governance across all change-related activities
With intuitive processes and improved structure, IT teams could manage change requests more effectively while adhering to regulatory compliance standards.
Write us to learn more about how ServiceNow ITSM can transform your business operations – info@quantivetech.com