Overview
A growing enterprise sought to modernize its HR operations. Their HR processes relied on multiple disconnected tools, manual workflows, and limited visibility. Employees lacked a single place to access HR services, leading to delays, frustration, and high dependency on HR staff for routine inquiries.
Challenges
- Fragmented HR systems created operational inefficiencies.
- High volume of manual case handling slowed response times.
- Limited self-service options resulted in high ticket volumes.
- No centralized portal for HR requests, documents, or status tracking.
- Lack of automation made onboarding and employee transitions time-consuming and inconsistent.
Solution Delivered by Quantive Technologies
Quantive Technologies implemented ServiceNow Human Resources Service Delivery (HRSD) to create a seamless, automated, and unified HR experience. The solution included:
- Employee Service Center — A single, intuitive portal for HR services, knowledge, and request tracking.
- HR Case and Knowledge Management — Standardized processes for HR requests with guided resolution and searchable knowledge articles.
- Lifecycle Events Automation — Automated onboarding, transitions, and employee lifecycle activities for consistent and compliant experiences.
- AI-Powered Virtual Agent and Automation — Intelligent workflows and conversational automation for faster assistance and reduced HR workload.
- Secure Document Management — Digitized storage of employee files with governance, access controls, and compliance support.
- HR Analytics and Dashboards — Visibility into service metrics, bottlenecks, and employee experience to improve decision-making.
Results and Impact
- Streamlined HR operations with automated and repeatable workflows.
- Significant reduction in case resolution time and manual effort.
- Improved employee satisfaction through a user-friendly self-service portal.
- Centralized HR processes and data for increased consistency and governance.
- Better operational transparency through real-time dashboards and performance metrics.
- HR teams now focus more on strategic people initiatives and less on routine requests.
Client Testimonial
“Quality work was delivered in the HR Service implementation, and we are happy with the outcome.”
— Loren
Why Quantive Technologies?
Quantive Technologies combines deep ServiceNow expertise with a human-centered approach. Our team focuses not only on technical delivery but also on adoption, scalability, and measurable business outcomes — ensuring HR transformation delivers long-term value.