Client: KIRAN, Manufacturing Company
Partner: Quantive Technologies
Platform: ServiceNow
Challenge
Kiran’s manufacturing operations were evolving rapidly, and the company needed a capable ServiceNow partner to modernize workflows, streamline processes, and enhance visibility across teams. Despite Quantive Technologies’ growing reputation, Kiran was initially hesitant due to the company’s relatively recent establishment. They required strong technical depth, platform expertise, and consistent delivery.
How Quantive Technologies Addressed the Challenge
Quantive Technologies demonstrated capability through a structured, technical, and value-driven delivery model:
1. Comprehensive Platform Assessment
- Conducted a full audit of existing ServiceNow modules, integrations, and customizations
- Identified performance bottlenecks, workflow gaps, and automation opportunities
2. Advanced Technical Implementation
Our consultants applied deep platform knowledge to:
- Build scalable workflows using Flow Designer and IntegrationHub
- Optimize CMDB structure with accurate CIs and dependency mapping
- Implement automated incident routing using ServiceNow AI/ML capabilities
- Strengthen change management compliance through policy-driven automation
3. Seamless Integration Across Systems
- Integrated ServiceNow with ERP and manufacturing systems for unified data flow
- Established API-based connections ensuring real-time operational visibility
4. Governance, Testing & Quality Controls
- Adopted a strict agile delivery model with sprint-based deployments
- Implemented automated testing (ATF) to ensure stability and reduce release time
- Created documentation and reusable technical assets for long-term scalability
5. Stakeholder Enablement & Continuous Value Delivery
- Delivered technical workshops and training for internal teams
- Provided ongoing enhancements to support digital transformation initiatives
- Maintained consistent communication with stakeholders for transparency
Outcome
Through disciplined technical execution and continuous improvement, Quantive Technologies gained the client’s trust and delivered measurable business value, including:
- Higher platform performance and workflow efficiency
- Improved stakeholder satisfaction
- Faster resolution times via intelligent automation
- More reliable integrations across manufacturing systems