Transforming Insurance Operation with Quantive Technologies & ServiceNow
At Quantive Technologies, our partnership with ServiceNow helps insurance companies modernize operations, deliver more transparent customer experiences, and improve resiliency with AI-driven workflows and unified data.
What We Offer for Insurance
- Automated Claims Processing
We architect solutions using ServiceNow to centralize claims work and data, apply AI for fraud detection or anomaly triage, and deliver a seamless claims journey to both customers and internal teams.
- Policy Servicing & Underwriting
Our experts build persona-aware ServiceNow workspaces for underwriting and policy servicing. Mid-term adjustments, renewals, or cross-sell tasks are automated, reducing manual effort and enabling real-time data access.
- Operational Resilience & Risk Management
We integrate ServiceNow’s GRC (Governance, Risk & Compliance) and ITOM modules to help insurers anticipate and recover from disruptions. This improves your ability to respond to risk while maintaining service continuity.
- Customer Service & Self-Service
With ServiceNow Customer Service Management (CSM), we build portals that allow policyholders to quickly file claims, check status, and get timely updates — all powered by self-service and intelligent routing.
- Field Service Efficiency
For insurers relying on field agents or adjusters, we deploy ServiceNow’s Field Service Management to schedule, dispatch, and optimize field operations with real-time visibility.
- Data & AI-Powered Insights
We leverage the ServiceNow AI Platform to implement predictive analytics, autonomous AI agents (e.g., for claims prioritization), and real-time dashboards — giving you actionable insights for underwriting, claims, and service.
Business Impact Delivered by Quantive Technologies & ServiceNow
- Faster Claims Resolution: AI workflows and centralized claims workspaces accelerate processing and reduce errors.
- Improved Policy Retention: Automated servicing and personalized agent portals enhance customer satisfaction and loyalty.
- Increased Operational Resilience: Risk-aware workflows and proactive incident management reduce downtime and compliance threats.
- Lower Cost to Serve: Self-service and automation cut manual work, freeing up teams for higher-value tasks.
- Better Field Productivity: Field agents work more efficiently with better scheduling, dispatch, and mobile workflows.
- Data-Driven Decision Making: Real-time metrics and analytics steer strategic decisions in claims, underwriting, and risk.
Why Quantive Technologies?
As a ServiceNow partner, we combine deep technical expertise in the Now Platform with real-world insurance domain knowledge. We help you build scalable, intelligent workflows — not just implement, but co-innovate, govern, and future-proof.
Get in Touch
Ready to transform your insurance operations? Email our team at info@quantivetech.com to talk about a demo or next steps.